Delivery and shipping

We ship all items purchased in the webshop the same day if ordered before 4 p.m.

We use GLS, Postnord, DHL, UPS and furniture transport.

The delivery time is 1 – 3 working days – to almost all countries.

DELIVERY BY CARRIER

If you need to have a piece of furniture delivered by a carrier, we will notify you the day before the carrier arrives. If the carrier has the option of placing the shipment in, for example, a carport, or in their own driveway, please let us know about this. If the delivery date cannot be observed for various reasons, or something else goes wrong during the delivery - you will be contacted by the freight and DesignGaragen with a new delivery date. Delivery by courier comes in most cases the day after ordering and otherwise up to 3 working days.

PRICES

All prices on our webshop include VAT. All prices on the webshop are a guide price, until you have chosen the right materials, you will be informed immediately what the price for the individual item is.

There is no credit card fee.

We reserve the right to price errors.

PAYMENT BY DAN CARD

All prices on our webshop include Danish VAT of 25%. You can pay with Dankort, VisaDankort, VisaElektron, MasterCard, Maestro, JCB and MobilePay.

EAN ORDER

We receive EAN orders from public institutions. To use EAN ordering, simply send the order to webshop@designgaragen.dk, possibly by taking a picture of the basket, or simply sending an email with the contents

SECURITY OF PAYMENT

This page describes the payment security at DesignGaragen.dk.

Online payment: At DesignGaragen.dk you can pay with a Danish issued Dankort, Visa, Mastercard, Bank transfer or public EAN number.

When you pay by card, we only withdraw the amount from your account when your goods are dispatched from us. You will receive a receipt for the payment together with your goods.

You run no risk by using your Dankort or other forms of payment at DesignGaragen.dk, as we use a so-called SSL connection to ensure that no one else is "listening" in when your card number or other data is transferred online. The credit card information is conveyed via DesignGaragen.dk to NETS on a secure and encrypted SSL connection - we do not see your card information and will never see it, as this part of the transaction is handled by a certified payment intermediary.

RIGHT OF WITHDRAWAL

DesignGaragen.dk offers a 30-day right of withdrawal, valid from the day you receive the item. If you regret the purchase, DesignGaragen.dk must be notified of this no later than 30 days after the day you received the item. You are obliged to return the item in the same condition and quantity as it was received, which also applies to it packaging and information signs, which is on the item. The customer bears the costs associated with returning the item.

Any return of an item is recommended to be made via the freight supplier that delivered the item, and via our return system at DesignGaragen.dk for faster processing and return of the purchase price.

RIGHT OF COMPLAINT

You have 2 years right of complaint. For goods purchased on DesignGaragen.dk, the right to complain applies from receipt of the goods. It is expected that you, as a customer, follow the enclosed instructions or seek instructions on product care from the brand's own website, which provides guidance on correct use and maintenance of the product. If a product fails to comply with the instructions, it will be perceived as incorrect use or other damage-causing behaviour, and therefore the product will not be covered by the right of complaint.

You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within 14 days after the defect is discovered, the complaint will always be timely.

PERSONAL DATA POLICY

In order for you to enter into an agreement with us, we need the following information:
Name, address, phone no. and email address. We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with DesignGaragen ApS and stored for five years, after which the information is deleted. The data controller at www.designgaragen.dk is DesignGaragen ApS.

As registered with DesignGaragen ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to: webshop@designgaragen.dk

COMPLAINT ACCESS

If you want to complain about your purchase, you must contact webshop@designgaragen.dk. If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met. See more about how to complain to the Consumer Complaints Board www.forbrug.dk

The Danish Competition and Consumer Authority
Carl Jacobsensvej 35, 2500 Valby

COMPANY INFORMATION

DesignGaragen ApS
Ulstrupvej 33
8870 Langå

Telephone: (+45) 71 99 22 46
Email: webshop@designgaragen.dk
CVR: DK35392769